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Returns & Exchange Policy

Customers have the right to a full refund if the item is returned back to us within 7 days. To apply for a refund or exchange please fill in the Returns & Exchange Form delivered with your order.

No refunds or exchanges are given on earrings.  Please see our Terms & conditions for more details.

All refunds are credited to the same credit/debit card used for the original purchase only. Returns shall not be excepted if there is any damage to the item such as a scratch or dent or broken, or if any tags or labels are removed.

All Returns should be sent to:

Cuba Lily

8 Segedunum Business Centre

Station Rd, Wallsend

Newcastle upon Tyne

NE8 6HQe

We strongly advise you use a special delivery option.


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