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Returns & Exchange Policy


We can only offer an exchange or refund for items purchased from Cuba Lily. Refunds are issued within 14 days and exchanges are issued within 30 days. All items must be within a saleable condition and accompanied by a valid receipt. This does not affect your statutory rights. The returns postage cost will need to be covered by the customer in all circumstances.

Items in a multi-buy/promotion offer must be returned with a valid receipt. If the items to be refunded bring the original sales transaction spend lower than the minimum multi-buy/promotion offer spend, Cuba Lily will require the return of any gift item(s) associated with the offer or a refund will not be granted. 

Cuba Lily gift vouchers and gift cards cannot be refunded for cash. 
A refund will be issued by the original payment method, to the value of the item printed on the receipt. For debit/credit card refunds, the card and the cardholder must be present. Otherwise no refund will be granted. 


Please note that in the interests of Hygiene and UK Health and Safety Laws, we regret that pierced earrings cannot be exchanged, nor refunded. 
Engraved items cannot be refunded or returned. 


Please note that items bought in any Cuba Lily sale can be refunded or exchanged up to 14 days after the date of purchase. 


We can only offer refunds with a valid receipt. This does not affect your statutory rights. 


If you would like further information regarding the Cuba Lily Store Refund & Exchange policy, please contact the Customer Services Team – enquiries@cubalily.com

All Returns should be sent to:

Cuba Lily

8 Segedunum Business Centre

Newcastle upon Tyne

NE28 6HQ

We strongly advise you use a special delivery option.


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